Support and Service

Due to the specialized nature of our instruments, service and repairs are completed at our head office in Orillia, Ontario, Canada. Highly specialized equipment is required to perform the service to ensure the accuracy of our products.

For products still within the warranty period please see the warranty section below.

Servicing and testing of instruments requires hands-on service time as well as many additional hours while the tests are running. Customers are only charged for the hands-on service time. Periods of exceptional demand may occur which effect turnaround and response times. Pajari Instruments Ltd makes every effort to ensure that each customer receives the most efficient repair and service turnaround periods possible.

Each instrument returned for service must pass an extensive series of tests and quality inspections before Quality Control approval is given to return the completed instrument to the customer. A Certificate of Qualification assuring the quality performance of the instrument is issued and returned with the instrument.

For fast and convenient service, it is important that complete billing/shipping addresses and any special instructions are sent in with the equipment. Delays in obtaining this information will cause delays in processing the repair. We will provide a quotation unless special arrangements have already been made. 

International shipping

Years of experience has allowed us to identify the most efficient customs procedure to ensure the quickest possible turnaround time. Commercial paperwork sent with the equipment being returned to Canada for repairs and/or service should include the serial number(s) to avoid additional customs charges and an appropriate commercial value for the equipment. In addition, it is critical that the commercial invoice sent with the returned equipment includes the following statement: “Canadian goods being returned for required repair"

Shipping Address:

Pajari Instruments Ltd.

4152 Carlyon Line, RR#4

Orillia, Ontario, Canada, L3V 6H4

Tel: +1-705-325-3222

Warranty

To obtain warranty service, please complete the following two easy steps:

1. Please contact one of our product support specialists by e-mail at service@pajari.com or phone at +1-705-325-3222 for a RMA (return material authorization) number.
   
2. After receiving the RMA number please return the product to the shipping address above with the RMA number clearly identified.

For other inquires or additional assistance please contact one of our product support specialists at service@pajari.com